Azimut Sinopro Investment Planning Limited is committed to ensuring that clients with disabilities enjoy full access to their fundamental rights and equal treatment in all financial services.

We provide accessible financial services for persons with disabilities, offering appropriate accommodations based on individual needs.

Please refer to our available service channels and accessibility measures below.

1. Barrier-Free Environment:
   • • Barrier-free ramps at building entrances.
     • Elevators on the ground floor, parking area, and office floor. Dedicated reception staff to guide and assist.
2. Call (02) 8797-5055 during business hours (08:30–17:30). A team member is always on hand.
3. Service Email 3. Email us any time: consumer@azsinopro.com.tw We are here to serve you.

Reference:Reference: SITCA Accessible Financial Services Portal --- sitca.org.tw

中華民國證券投資信託暨顧問商業同業公會證券投資信託事業證券投資顧問事業金融友善服務準則條文及說明

Last amended: July 26, 2024 (SITCA Letter No. 1130053071; FSC Letter No. 1130348546, July 18, 2024)

第一條 – 目的

These Standards are established to ensure that persons with disabilities have full access to their fundamental rights, equal treatment, and reasonable accommodation in financial services — and to improve member service quality and foster an inclusive financial environment.

第二條 – 範圍

Member firms shall provide accessible financial services based on the individual needs of persons with disabilities. Accessibility measures shall cover the physical environment, communications, services, products, and information — and shall include no discriminatory conduct of any kind.

第三條 – 環境

Member firms shall install barrier-free facilities at their business premises or assign dedicated staff to provide in-person assistance.

第四條 – 溝通及服務

Member firms shall provide appropriate accessible service measures based on individual client needs, guiding clients toward suitable transaction methods. Notifications may be delivered via SMS, email, written correspondence, fax, in-person communication, or telephone.

第五條 – 資訊、公告及統計

Member firms shall publish all accessibility measures on their websites, along with relevant information and statistics from the FSC and the Association.

第六條 – 權益保障

Member firms shall provide a feedback form and accessible communication channel for persons with disabilities to express their opinions.

第七條 – 訓練或宣導與鼓勵

1. Directors, responsible persons, and senior management shall complete annual training on accessible financial services and the CRPD.
2. Client-facing staff shall participate in annual training or awareness programs to implement accessible financial services.
3. Member firms are encouraged to recognize staff who demonstrate excellence in accessible service delivery.

第八條 – 檢核

Member firms shall conduct a review of compliance with these Standards at least annually and remediate any deficiencies promptly.

第九條 – 附則

These Standards take effect upon approval by the Association's Board of Directors and filing with the competent authority. The same procedure applies to any subsequent amendments.